Frequently Asked Questions
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How long do I have access?
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Access duration, updates, and rewatching lessons.
Lifetime access with future updates. If a lesson is improved or expanded, you’ll see the updated version in your library without extra fees.
Do you provide certificates?
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Completion proof and what it includes.
Yes. A completion certificate is issued for each course once you finish the required modules. Your name, course title, and completion date are included.
What is the refund policy?
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Refund timing, eligibility, and steps.
14 days, provided less than 20% is completed. To request a refund, contact support with the email used at checkout and the course name.
What tools do I need?
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Beginner-friendly lists and alternatives.
We list globally available options for each course. You’ll also get budget alternatives, safety notes, and “nice-to-have” upgrades if you continue into advanced projects.
Which payment methods are supported?
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Cards, wallets, and invoices.
Major debit/credit cards are supported. Depending on your region, additional options may appear at checkout (for example, digital wallets). If you need an invoice for a company purchase, ask support.
What if I can’t play the videos?
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Troubleshooting and device support.
Try switching networks, disabling VPN/ad blockers, and updating your browser. If the issue persists, contact support and include your device model, browser version, and the lesson name.
How do I contact support and what’s the response time?
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Where to write and what to include.
Use the “Ask support” button on this page. Typical response time is within 24–48 hours on business days. For faster help, include your purchase email and a clear description of the issue.